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Orderwave's Powerful CRM

A successful business needs top-notch customer service. Stay connected to your customers with features that ensure superior and consistent customer service.

Jump To: Communication, Chat, Custom Scripts, Integrated IVR

Customer Service User Interface

Customer Service User Interface

A positive customer experience is essential to business growth and sustainability. We developed an interface especially designed for customer service representatives.

  • Call Tracking & Reporting
  • Custom Call-Scripts
  • Noting on Orders

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Communication: Unique & Unified Interface

threaded emails communication interface

Track customer history using Orderwave's unified communication application. Provide speedy resolutions to issues with threaded email correspondence and consolidated customer communications.

Chat: Built-In For Quicker Service

chat tool

Have a quick question for another Orderwave user about an order? Use Orderwave's built-in chat client to communicate directly with colleagues, fulfillment providers, and key decision-makers.



Custom Scripts

Custom call scripts

Orderwave offers a powerful customer service interface tailored for inbound and outbound call center and support activities. Create custom scripts for your reps to follow when they interact with your customers.

Integrated IVR

Take your business to the next level with Orderwave's Interactive Voice Response (IVR) system.

We've integrated a world-class IVR with Orderwave. Customers can call and interact with their account; cancelling orders, order taking, checking on order status, cancelling and enrolling in continuity—all through an intuitive, automated phone system.

integrated interactive voice response IVR

Provides a full range of communication tools to your customers.

Benefits

  • Automated Customer Service on 24/7 Basis
  • Intelligent Call Routing to Agents Based on Skill Level
  • Cost-effective Way To Expand Call Capacity
  • Toll-free (800) Number Integration
  • Automated Outbound Calls
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