Your purpose-built, event-driven, ultimate, e-commerce middleware.
Orderwave is more than an OMS; Orderwave is the ultimate e-commerce middleware. It sits in the middle of your e-commerce stack, centralizing your complex business rules, disseminating data to your apps, and providing best-of-breed access to all critical information for a modern digital business.
Event-driven, so that you can apply your company's business-rules to orders, inventory, products, or payments (or anything) at any step along the workflows of your e-commerce technology stack.
Why it works:
Orderwave was built on a modern stack that provides instant access to data and the flexibility to do anything with that data.
There is no such thing as an off-the-shelf OMS that works for every company. Your business is finely-tuned, and your OMS needs to be tuned with your business-rules. This is where Orderwave, as an e-commerce middleware shines. We have a purpose-built rules engine that allows you to implement your business-rules with no-code required.
Need to run some of your custom code? No problem. Our rules engine allows for that too.
In Orderwave, everything is an API, and our entire user interface is built on our RESTful JSON API. This means that you can integrate or extend the functionality with your own processes, or have a partner integrate by pushing/pulling orders, inventory, or anything else.
Orders can be highly complex. Orderwave's architecture allows for highly complex ordering scenarios like:
- Orders with multiple shipping addresses
- Order splitting and shipping from multiple warehouses
- Split tenders
- Partial shipping / Short shipping
- Partial item cancellation
- Stacked discounts on items
- Prorated order-level discounts
Ship how you ship.
Ship your orders using the tools built into Orderwave, or interface with 3rd party fulfillment services or warehouses. Either way, you will bring in up-to-the-minute tracking data for your orders, and automate shipment notifications, tracking, payment events and more.
Built for the whole team.
Orderwave is the perfect tool for customer service teams. Give your team a single unified place to lookup orders, work customer service queues, apply appeasements, setup returns, and monitor orders and alerts.
A full financial picture.
Orderwave loads your payments, refunds, declines, and voids into dedicated data-sets. You can build reporting and alerts, custom business rules, imports and exports, and so much more with granular access to detailed payment information.
Real-time inventory - any location.
Create your warehouses and inventory buckets. Sync inventory in real-time from your warehouses to get a full picture of your stock levels. Sync inventory to shopping carts and marketplaces never oversell again.
Product data that works.
Your product catalog is flexible, and works with different configurations. Set up "variation" products, perfect for apparel or any items that have style, color, size, or measurement choices, standard products, or even kits where kits are built on-demand in your warehouse.
Customer profiles / CRM.
Load your customers in, build out your custom fields, and craft a perfect CRM for your ecommerce operations. Automate anything with the Orderwave Rules Engine.
Automate returns and exchanges.
Let your customers create returns & exchanges requests. Free up customer service to work with pressing issues while the returns/refunds/exchanges process is automated by Orderwave.
Create templates for common orders. Let your reps duplicate orders. Use business rules to set properties automatically — categorize orders based on any property.
User & group permissions that work.
Setup granular permissions on your user-groups. Even setup "filtering" options so that members of certain groups can't see what they're not supposed to see.
Block any order — by any property.
Block orders based on addresses, using address formatting & smart property detection. Block order numbers and email addresses (and email address patterns too). Orders will be placed in blocking queues for customer service review, or for further automation like automatic cancelation.
Set your shipping rates.
Create blanket or complex shipping rates for new orders. Design your zones based on geography and set up shipping rates based on your business rules.
Custom fields at any level.
Your business has custom needs, and you can create the custom fields that you need. Create custom fields at any level - order, shipment, line item, payment — anywhere — even users, groups, automated task results — truly anywhere!
Custom dashboards for different teams.
Create separate dashboards, with different graphs, alerts, queues, and lists, for each team you bring to Orderwave. Put their tasks right in front of them. Give them a real time window to queues and alerts, or real time analytics.
Set data retention polices.
You control how long data is retained in Orderwave. Set the policies that makes sense for performance, customer PII requirements, and compliance.
Set up PII purging policies.
Have to deal with GDPR or other regulatory compliance issues around PII? Orderwave comes with pre-built PII purging capabilities. Use automation, like queues and automated tasks, to automatically purge PII from existing orders. Data will be masked, indicating that personal data was purged from the orders.
Link to anything.
Setup manual or automated links to internal pages, or external websites. Make Orderwave the data-hub in your organization, while linking it to key destinations elsewhere.
Linking is powerful and flexible. You aren't limited to what you can link to.
File storage in the cloud.
Use ours, or bring your own file storage connection, like Amazon S3, to store all of the data files loaded or created by Orderwave. When you bring your own, you'll have forever-access to historical data files for any purpose.
Access system logs.
Orderwave meticulously logs application actions and details to the sys-log. Admin users can access these logs for troubleshooting and maintenance reasons.
Set preferences, like order number makeup, across the app.
Orderwave exposes a huge number of preferences to administrators. Set different properties, like how an order number should be generated, directly in our admin menus.
Set order-cancelation reasons.
We really let you customize an amazing number of details in Orderwave. Customize the different reasons for order cancelation with a few clicks.
Customize your refund and appeasement reason codes.
We let you track refund and appeasement codes, so that you can have a full picture of the reasons you're refunding your customers.
See inventory delta tracking.
Syncing inventory with a lot of stores? Get full visibility into the delta-tracking Orderwave provides. Even purge delta-trackers to resync inventory with stores and marketplaces.
Think that's it? That's just the beginning.
Setup a demo today to see what Orderwave can do for you.