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Returns & RMAs
Bring excellent UX to the returns process, with custom RMAs, pre-paid labels, exchanges, and refund automation.
Refund Calculation Exchange Automation Return Fees Custom PDFs Pre-Paid Shipping Labels Custom Business Rules

Automate the business-rules around returns and deliver a seamless experience to your customers.

Create custom rules for how your returns are allowed, what fees are charged, and what is eligible.

Delight your customers by automating the returns and exchange process.

Handle customer returns with ease by creating custom-designed RMA PDFs with your branding, complete with a pre-paid return label from your shipper.

Refund calculation

Orderwave will pre-calculate the refund amount and store it with the RMA. Need to make changes? No problem, update the refund calculation so that it's ready when the product is returned.


Choose items to exchange with the RMA request, and Orderwave will generate the exchange order automatically. When the products are returned, Orderwave will release the exchange order automatically too. Need to release the exchange order early to appease a customer? Easy. Just remove the exchange order from it's holding queue and send it on its way.

Return fees

Let your customers subsidize your returns costs by imposing returns fees. Returns fees reduce the refund that is calculated by the fee amount that you designate. Use rules to set different returns-fees for different order types.

Warehouse routing

You're set if you're using a returns aggregator, or you need to process returns through another distribution center. Use rules to route returns to different returns processing centers based on any number of parameters.

Endlessly customizable with queues, tags, and rules.
More than order management. Orderwave is event-driven e-commerce middleware.

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